WashMail's offices are conveniently located North of Perth

16/ 386 Wanneroo Road

Westminster WA 6021

Phone: 08 6364 0600

Fax: 08 6210 1476



Unit 16/386 Wanneroo Road

Westminister WA 6021





Congratulations you are on your way to stopping spam.

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 If you are not a current customer please also fill out the direct debt form by clicking the below link.

Direct Debt Form


How much does spam cost?

Spam has costs which many people simply don't consider.  These include:

  • Staff time to delete spam
  • Network bandwidth to receive spam
  • Data storage costs, especially if emails are automatically archived
  • Accidentally deleting real emails
  • Virus infections and potential data loss
  • Malware infections

Let's just look at the cost of staff time.

Let's assume that it takes about 10 seconds for a computer user to identify and delete spam.  If a user receives 50 emails a day it is likely that at least half of them will be spam without some form of filtering in place.  That means 25 emails will need to be deleted every day which amounts to 250 seconds or four minutes.

The minimum wage in Australia is $16.80 per hour.  Four minutes equates to $1.12.  The average wage is $31.00 per hour which means four minutes is $2.07.  Of course this doesn't include any other costs of employment but for this exercise it doesn't have to.

Washmail costs just $0.18 per day.  How much employee time do you have to save to justify spending 18 cents?

Cryptolocker, introduced in September 2013, has taken spam to a whole new level of threat.

A spam email will arrive that will lure you to a site.  Depending on how secure your computer and internet connection, you may be tricked into installing an update or piece of software.  Once installed the virus then encrypts any file on your network that has certain extensions such as Word documents, Excel, AutoCAD, photos and videos.  You then receive a pop up message that says you have a limited time to pay a ransom (usually 72 hours) or the decryption key will be destroyed forever.

Removal of the virus is pretty simple.  Recovery of the data can usually be done via backup (assuming the backup itself hasn't been encrypted) but the cost and downtime impact can be significant.

Whilst no filtering system can be 100% effective, WashMail will block Cryptolocker and other phishing emails 99% of the time.

How does WashMail work? 

The WashMail servers accept, throttle, and block emails depending upon the sending domain’s reputation score. The servers uses SenderBase to determine these reputation scores. Reputation scores are based upon a number of criteria:

  • spam complaints
  • blacklists
  • drastic changes in the number of emails sent

If the score for a sending domain or IP drops below an acceptable level, WashMail automatically throttles incoming mail from that domain/IP. If the reputation score is extremely poor WashMail will block incoming emails coming from that domain/IP. This ensures that even Washmail doesn't get overwhelmed by a "spam storm". Your emails will get through.

Once WashMail has verified the validity of the sender it then looks to see if the message matches any of the current common spam signatures.  This helps to stop spam from "bots" or computers that have been unwittingly taken over by spammers.

And, of course, all unencrypted attachments are checked for viruses.  If possible the virus will be removed otherwise the attachment will be stripped from the message.

Once the email gets through all those checks we're pretty confident it's a real message so we send the valid message to your mail server.

The entire process delays emails by just a couple of seconds. 

How to set up WashMail

Once you have filled out the application form, and Washmail has confirmed that the servers are ready to start filtering your mail you simply change your Domain Name Server settings (DNS). The setting you need to change is your MX records to:

  • mx1.washmail.com.au
  • mx2.washmail.com.au

After this change is made you will notice the amount of spam start dropping and after 48 hours should have stopped.

If you are unsure how, let us do this for you!